NEW BOOK – THE FLIGHT OF BIRDS – ALAN HOWARD (OUT NOW)

Monday, 2 July 2012

My failed Peugeot saga – episode xxxx (end of month five)

Another month without MY car – how time flies!

Dear Tim ZIMMERMAN,*
My Peugeot 207 THP failed 9th Feb. 2012. 



In June 2012, new management at Peugeot Broadbridge Heath told me that the CPU (or ECU) for my THP had been superceded twice.
They ordered a new one. Installed it. Car wouldn’t even start now.
They said my CPU was of a redundant type given to the first 1,500 THP 207s. 

The new Bosch CPU only works with a different component set.
They ordered a new set of components to replace the old set that would not work with the current CPU. (So this could actually have been solved in WEEK ONE had someone used their head!)
Two weeks, and totalling approx. £9,267 of car-hire, later – BACK TO SQUARE ONE! 

Peugeot central have vetoed the component set replacement and gone back to insisting on replacing the original CPU with a matching one – on indefinite back order.
Rather than permit me to have an up-to-date car they want to ensure I have a redundant component set, saving themselves £750 odd. Good Maths, guys!
But at last we come to the real reason Peugeot weren’t worried if I told the press about this farce – they knew it only applied to a small (1,500) number of customers who really didn’t matter.
Cheers old chap!
Alan.


[How timely!  Even as I wrote this, I have just received a CUSTOMER SATISFACTION SURVEY from PEUGEOT that starts :
“Dear customer,
Thank you.
Thank you for using our network to have your vehicle serviced or repaired recently.

We are interested in your opinion.
Because we are always trying to serve you better, we would like to get your feedback on the service that you recently received.”]   (What to say, I wonder...)


PEUGEOT FARCE – financial breakdown:

Feb 10 - mar 28  (47 days of local dealership-hire)
Peugeot 207 1.4 @ £48.13pd
= £2,262
Mar 28 - June 30 (94 days of Peugeot UK hire)
Ford Galaxy  @ £74.52pd
= £7005

Total to end June (incl vat)
=£9,267

Each 31 days = £2,310

End July = £11,577
End Aug = £13,887
End Sept = £17,112

Value of my car on 10th Feb in pukka condition = £5,500? (At which time it had NINE MONTHS OF EXTENDED WARRANTY BOUGHT FROM DEALER TO RUN)
So they could have given me back then a car worth £14,767 and not lost a penny today

I suggested this logic three months ago.


But never fear, they promise me the new OLD CPU will be with the dealer today and I’ll have my T–RUSTY car back soon!

NB. To be fair to Peugeot UK,  they did hire a reliable Ford Galaxy as a replacement vehicle for the duration. They did refund my exploding tyre valve from the previous summer. 
They are carrying out all work required free of charge. 
Including any remedial work required to offset any damage caused by the car sitting idle in the open air for coming up to five months now, 
including brake discs and pads if these have rusted, 
ensuring the paintwork, that had six weeks’ worth of bird lime accretion not removed for a further month, is “up to scratch” (ha),  
and putting on a new Peugeot exhaust (replaced in disgust last autumn with a non-Peugeot exhaust after theirs fell off with its sling bracket rusted through).
But ensuring I keep to an out-of-date, superceded CPU and ancillary component set, probably by way of experiment to see if it is any more reliable than the first one.
Oh, and not forgetting the piston coil that failed at the same time as the CPU (the third coil in three years – which leads ME to wonder if it might not have been the CPU causing the coils to fail in the first place? If the new CPU leads to further coil failures, I’ll let you know.)


Best of luck to all of you who also bought one of the first 1,500 Peugeot 207 THPs!


* MD, Peugeot UK. When I write to him on Linkedin, I always receive the same-worded reply from Customer Relations Managers stating just how keenly interested Mr. Zimmerman is in my problem and that they will be reporting back directly to him on the progress and that they will keep me up to date with developments. Except it has nearly always been me who informs them of what is happening. “Rivet, rivet!” as they say in France.

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